Title:  Enterprise Application Administrator Journey (webMethods Administrator)

Department:  Enterprise Systems

Sacramento, CA, US, 95819-4628

Category:  Information Technology/Telecommunications

Minimum Pay Rate: $107,856.00 

Maximum Pay Rate: $142,920.00 

Civil Service Status: Civil Service 

Posting Type: Open 


We are looking for an experienced and motivated individual with Software AG webMethods background to join our Enterprise Application Administration team working in a dynamic and fast-paced environment with the opportunity to learn new technologies and acquiring new skill sets. The Enterprise Application Administrator's primary role is the technical specialist and subject matter expert in the administration of SMUD's Enterprise Application Systems.


The incumbent will be responsible for the technical design, implementation, configuration, operation, and maintenance of the Enterprise Service Bus platform, and other enterprise applications as needed.

The ideal candidate is a person who is adaptable at managing concurrent assignments, of varying complexities, and who can effectively work both independently and being an integral contributor to the team.


This position requires the knowledge, skills, and ability to:

  • Install/Upgrade, configure, and maintain the webMethods integration platform and related components to ensure optimal performance and stability.
  • Monitor system health, diagnose issues, and perform necessary troubleshooting to proactively address and resolve potential problems related to webMethods products.
  • Ensure compliance with security policies, standards, and procedures for webMethods products.
  • Collaborate with developers to provide technical support during the deployment of webMethods integrations.
  • Analyze webMethods system performance, identify bottlenecks, and implement performance enhancements to ensure efficient data flow and seamless operations.
  • Utilize scripted language to develop and maintain automated solutions for enhancing webMethods system management and monitoring.
  • Develop and maintain disaster recovery plans, ensure completion of periodic backups, and conduct regular testing to ensure data integrity and platform reliability.
  • Create and maintain documentation for system architecture, configurations, processes, and procedures.
  • Participate in on-call rotation for after-hours support as needed.


Open until filled - This posting may close at any time without notice after 9/7/2023 so you are encouraged to apply early.


To administer enterprise software applications to ensure a state-of-the-art, stable, accurate, and reliable enterprise computing environment that meets the needs of the organization.

Nature and Scope

This classification is comprised of two levels: Level E is the entry-level where incumbents are provided formal training and/or certification for progression to the journey-level of the classification. The incumbent is promoted/progressed to the journey level J upon successful completion of all training and/or certification requirements for the classification. Incumbents hired at the entry-level are required to successfully progress to the journey-level within 18 to 60 months, depending on the length of the training and/or certification program. If an employee is unsuccessful with progressing to the journey-level they will return to last class held or separate from SMUD.

Duties and Responsibilities

  • Provide 24/7 on-call and non-business-hour support for applications, as required.
  • Provide primary support on at least one major enterprise application or SAP Basis administration.
  • Provide secondary support for the other enterprise applications supported by the administrators group.
  • Serves as key person in troubleshooting system problems, taking ownership of problems to resolution.
  • Work with support analysts and technical staff to identify and resolve system issues such as outages and poor system performance.
  • Work with support analysts and technical staff to coordinate and schedule system installations, upgrades, and patches.
  • Coordinate and schedule system backups and restorations.
  • Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes.
  • Ensure patches are fully tested in test environments before moving to production systems. Identify, evaluate and install application software patches.
  • Configure systems / applications from a technical perspective.
  • Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
  • Perform system sizing estimates.
  • Diagnose and resolve system-related issues. Interface with software vendors for bug resolution, licensing issues, and system maintenance issues
  • Interface with SMUD management via status reports and meetings.
  • Interface with the applications users and business units when necessary.
  • Install new application software releases and version upgrades.
  • Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
  • Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network connectivity architecture, system and database backup policies, and user management.
  • Administer application security including administration of application users, as necessary.
  • Provide ad hoc desktop support services for users of the applications.
  • Coordinate and/or provide user training for applications if necessary.
  • Conduct software and hardware evaluations and provide technical analysis.
  • Work with support analysts and technical staff to automate tasks, streamline processes, and perform administrative functions as needed.
  • Provide coordination of resources such as enterprise security, application development, network, operations, and analysts, in support of software applications.
  • Configure, maintain, and monitor batch jobs and related scripts.
  • Resolve any batch job or script errors
  • Participate in disaster recovery planning and testing, including assisting with fault tolerance and producing/maintaining disaster recovery plans.

Required Education

  • High School diploma or equivalent

Required Experience

Five or more (5+) years of progressively responsible relevant information technology work experience related to the administration of enterprise software applications. 

Knowledge Of

Computer and software applications; methods and procedures involved in the administration of software applications to include the installation, setup, patching, troubleshooting, documentation and coordination; enterprise application systems design, configuration, and functionality; techniques of configuration, design and functionality; concepts of the system development lifecycle; concepts of data modeling; techniques and practices for resolving complex technical issues; data maintenance and retrieval; operating systems such as UNIX, Linux, Windows, or AIX.

Skills To

Analyze software application issues and determine effective course of action to improve operational functionality; develop testing criteria and conduct testing ; read and interpret plans, diagrams and specifications; prioritize and schedule work assignments effectively; tools and methods to support and develop business applications; communicate effectively in verbal and written forms; work independently or as a team member as required; effectively identify and organize work tasks in a logical manner; determine and allocate resources to projects effectively; orally and verbally communicate. Monitor and tune SAP systems and databases; weigh various suggested technical solutions against the original business needs.

Desirable Qualifications

  • A BA/BS degree from an accredited college or university, with a major in Computer Science, MIS, or related field, or equivalent IT experience.
  • The ideal candidate must have Five plus (5+) years of professional experience in administering, maintaining, and supporting Software AG webMethods Integration platform product suite.
  • Demonstrate ability as a subject matter expert with strong knowledge of the following webMethods product components:
    • Integration Server
    • API Gateway
    • Terracotta
    • Universal Messaging
    • Command Central
    • My webMethods Server
    • Trading Networks
    • Deployer
    • Insight
    • webMethods Adapters (JDBC, SAP)
    • webMethods.io Integration
  • Experience working with SSL certificate keystores and trust stores on webMethods Integration servers.
  • Familiarity with web services, APIs, and various integration protocols (e.g., HTTP, SOAP, REST).
  • Knowledge and experience in deploying Containers with webMethods product orchestrated by Kubernetes is an added advantage.
  • Computer operating system experience with RedHat Linux 7, 8 or later and/or Microsoft Windows 2016/2019/2022 Server.
  • Proficient understanding of database management system such as Microsoft SQL Server (SQL 2019 & above) and/or Oracle (19c & above) are desired.
  • Experience and knowledge with cloud platforms (Azure, AWS) and Azure DevOps would be valuable.
  • Proficiency and knowledge with scripting languages e.g., Bash/Shell, PowerShell, SQL preferred.
  • Software AG webMethods Certifications are a plus.


Skills To:

  • Excellent problem solving and analytical skills in troubleshooting application issues and problem resolution in a timely manner.
  • Knowledge of DevOps practices and understanding of Agile methodologies/frameworks such as Scrum or Kanban.
  • Proficient in documenting and maintaining application/technical architecture diagram, technical configuration, and system processes information.
  • Effective interpersonal skills and ability to maintain positive working relationship with technical and nontechnical staff at all organization levels.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.


Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. 


An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification.  As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.


SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.


Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.


Hybrid Work 

This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID:  726