Title: Enterprise Technology Analyst Journey (ADMS Support)
Sacramento, CA, US, 95827-3824
Minimum Pay Rate: $111,092.80
Maximum Pay Rate: $147,201.60
Apply by Date: 01/03/2025
Posting Type: Open
This position serves as a Journey Technology Analyst for SMUD's ADMS and OMS systems as well as their related projects. Additionally, the position is responsible for the support of those systems to ensure they have stable, secure and performant operation. This is primarily an on-site position.
Purpose
Performs specialized business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.
Nature and Scope
There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:
Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series:
- Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
- Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
- Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.
Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:
- Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
- Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.
Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.
Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series.
Duties and Responsibilities
- Incumbents will focus on the following five specialty areas detailed below:
- Enterprise Systems Design
- Enterprise Applications - Modifications and Enhancements
- Enterprise Applications - Optimization
- Enterprise System Reporting
- Project Management - Functional/Technical Focus
- Enterprise Systems Design:
- Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
- Enterprise Applications - Modifications and Enhancements:
- Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
- Enterprise Applications - Optimization:
- Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
- Enterprise System Reporting:
- Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
- Project Management - Functional/Technical Focus:
- Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
- Other:
- Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
- Performs other related duties as needed to include working outside of typical business hours when necessary.
Required Education
- High School diploma or equivalent
Required Experience Qualifications
At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.
Knowledge Of
Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; fundamentals of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.
Skills To
Assess business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely one-on-one or to groups, taking into account the audience and nature of the information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in and with diverse teams.
Desirable Education
A Bachelor’s degree from an accredited college or university with major course work in computer science, MIS or a related field is desirable.
Desirable Qualifications
We desire at least 2 years of technical experience in multiple of the following areas:
- Experience implementing technology projects for Operations Technology
- Experience with Active Directory administration and support
- Experience defining, implementing and/or supporting enterprise applications that require moderately complex integrations to one or more systems; including the use of XML/EDI and Web Services.
- Strong analytical skills
- Strong troubleshooting skills
- Complex systems support and administration
- Experience in creating test plans and test scripts, and extensive experience in executing end-to-end test scripts
- GIS model understanding, migrations and integrations
- Administration and support of enterprise critical applications in a support role: analyze data integrity of systems; provide support for or lead upgrades, patch and update systems; in addition, troubleshoot and resolve system problems to maintain system reliability
- Administration and support of Windows servers, Windows workstations and enterprise critical applications in a 24/7 support role: analyze data integrity of systems; provide support for upgrades, patch and update systems; in addition, troubleshoot and resolve system problems to maintain system reliability
- Server and workstation hardware maintenance and support, and troubleshooting
- VMware support and administration (vCenter, cloning, snapshots, etc.)
- Understanding of Firewalls and Networking fundamentals
- OSII Virtuoso/Maestro distribution model imports from GIS or experience migrating geospatial models to other systems
Desirable skills and experience include electric utility distribution experience utilizing and supporting any of the following:
- OSII Monarch Platform Support and administration (SCADA, advanced apps, Chronus, etc.) or comparable OT type applications
- OSII Web Platform Support and administration (SOM, OMS, Forecast, EITK, etc.) or comparable OT type applications
- Understanding of Distribution SCADA and communications
- Support of Switch Order Management programs for utilities
- Maintenance and support of ADMS/OMS (Advanced Distribution Management System/Outage Management System) integrations
- Experience supporting or implementing Operation Technology systems such as ADMS/OMS/SOM/EMS
- Experience with MongoDB and/or Cassandra database
- Experience with Smart meters and Silver Spring Networks AMI (Advanced Metering Infrastructure) Integrations or comparable integrations
- Understanding of Meter Data Management Systems or comparable
Physical Requirements
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
On-site Work
This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks.