Title: IT Business Relationship Analyst Entry
Sacramento, CA, US, 95817
Minimum Pay Rate: $81,244.80
Maximum Pay Rate: $107,577.60
Civil Service Status: Civil Service
Apply by Date: 06/25/2025
Posting Type: Open
The IT Business Relationship Analyst serves as a critical liaison between the information technology (IT) department and business units within the organization. This role involves understanding business needs, providing insights into technology capabilities, and facilitating the successful resolution of IT business concerns and the delivery of IT services and solutions that enhance business operations and drive value.
Key Responsibilities:
- Stakeholder Engagement:
- Build and maintain effective relationships with key stakeholders across various business units, facilitating meetings to understand their needs and objectives and help deliver technology solutions.
- Act as a trusted advisor to business leaders, ensuring alignment between business goals and IT initiatives.
- Needs Assessment and Requirement Gathering:
- Conduct interviews, workshops, and surveys to gather detailed business requirements and translate them into functional specifications.
- Collaborate with stakeholders to prioritize requirements based on business impact and urgency.
- Project Coordination:
- Assist in coordinating IT projects from demand phase through initiation and hand off to the Project Managers, ensuring timely delivery of solutions that meet business needs.
- Monitor project readiness progress and communicate status updates to both business units and IT teams.
- Cordinate with Portfolio Supervisors to produce monthly reports.
- Performance Measurement:
- Define and track key performance indicators (KPIs) to assess the effectiveness of IT services and projects.
- Analyze project outcomes and user feedback to identify areas for improvement and recommend actionable changes.
- Process Improvement:
- Identify opportunities for process enhancements and efficiency improvements within IT and business operations through technology solutions.
- Collaborate with IT and business stakeholders to implement best practices and standardized processes.
- Training and Support:
- Provide ongoing support and serve as a point of contact for business units regarding IT-related inquiries and issues.
- Communication and Reporting:
- Prepare and deliver reports and presentations to senior management that outline project statuses, business needs, and technology trends.
- Ensure clear and consistent communication between IT and business units, fostering a culture of collaboration.
Purpose
Assist in providing IT strategic and planning support to all SMUD business units through tactical and strategic planning analysis, ensuring technology and business strategy convergence produces high value.
Nature and Scope
There are two (2) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience, and qualification requirements:
Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual's experience and performance) within the series:
- Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
- Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.
Entry to Journey: Incumbents at the entry level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.
Duties and Responsibilities
- Participates in the development of project ideation and business case for new technology project request.
- Learns to understand the financial aspects of project prioritization.
- Supports Business Relationship Managers (BRMs) to gather and evaluate data on business needs, trends, and performance metrics to inform decision-making.
- Schedules and organizes meetings between IT and business stakeholders, ensuring effective communication and follow-up on action items.
- Facilitates communication of key IT initiatives and changes to business units to promote transparency and understanding.
- Assists BRMs to build and maintain strong relationships with key stakeholders to understand their business requirements and technology needs.
- Works/assists in developing technology roadmap and identifying dependencies.
- Creates and maintains documentation related to processes, meetings, and stakeholder feedback.
- Performs other related duties as needed; schedules, hours and locations may fluctuate based on business needs.
Required Education
Bachelor's degree majoring in Computer Science, MIS/BIS, Business, or a related field from an accredited college or university, or equivalent experience. If no degree, 5 or more (5+) years of relevant experience is required.
Required Experience
At least one (1+) year experience acquiring the necessary knowledge and skills to perform the essential functions listed above.
Knowledge Of
Basic IT concepts; how business works; basic data analysis.
Skills To
Perform IT Analyst role for Strategy and Planning solution
Desirable Qualifications
- Knowledge of IT Service Management (e.g., ITIL);
- Time management and organization skills for managing multiple responsibilities;
- Proven experience in business analysis, IT project coordination, or a similar role within an IT environment;
- Strong analytical skills and the ability to translate complex technical concepts into business-friendly language;
- Excellent interpersonal and communication skills, with the ability to work independently and build relationships and influence stakeholders at all levels;
- Knowledge of project management methodologies and tools.
Physical Requirements
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position will be required to work onsite one or more days a week on a regular basis; sometimes more or less, depending on the work and, at any of our SMUD locations. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
Nearest Major Market: Sacramento