Title: Information Technology Technician
Sacramento, CA, US, 95817-1899
Minimum Pay Rate: $32.43 per hour
Maximum Pay Rate: $39.47 per hour
Limited Term Position: No
Civil Service Status: Non-Civil Service
Apply by Date: 12/26/2025
Posting Type: Open
We're excited you're considering joining our End User Technology Experience Team! We play a key role in keeping technology running smoothly so our community receives affordable, reliable, and sustainable energy.
We're looking for a motivated Information Technology Technician to provide Tier 2 technical support and assist our team with audio-visual (AV) setup and support for our executive and board office staff. You'll help prepare and operate audio and video systems for our important monthly Board and Committee meetings. You'll also assist users with collaboration tools like Microsoft Teams and support conference room technology, all while tackling technology challenges with a friendly, hands-on approach.
You don't need to have all the answers right away, but you do need to be eager to learn and adapt in our fast-paced environment. If you're passionate about technology, enjoy solving problems, and want to grow your skills while working with a team dedicated to making a positive impact, we'd love to meet you!
This posting intends to fill one (1) part-time IT Technician vacancy, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years.
Purpose
- To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD's technology infrastructure.
Nature and Scope
- Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.
Duties and Responsibilities
- Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
- Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
- Responds to and resolves tier one user questions and requests within established service level agreements.
- Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
- Performs related duties as required.
Required Education
- High School diploma or equivalent
Required Experience
- Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
Knowledge Of
- Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
Skills To
- Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
Desirable Education
- Education: Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, Business or related field or equivalent experience.
Desirable Qualifications
- Experience with the setup, operation, and troubleshooting of various audio and video components including but not limited to: microphones, digital mixers, interfaces, capture cards, AVoIP, cameras, displays, monitors, recorders, and live stream/video conferencing software (i.e. Zoom, OBS, Granicus, or Crestron)
- Strong knowledge of computer hardware, software, networks, and troubleshooting techniques
- Proficiency with operating systems including Windows, MacOS, iOS and Android
- Commitment to excellent customer service both in person and remotely
- Excellent interpersonal skills with an ability to explain technical concepts to non-technical users, delivering friendly, white-glove service
- Demonstrated ability to prioritize multiple IT support requests
- Demonstrated experience providing high-level technical support to C-suite executives, ensuring timely resolution of complex issues and maintaining confidentiality and professionalism in all interactions
- One or more (1+) years of experience providing Tier 2 IT support, including troubleshooting incidents, resolving escalated technical issues, and delivering exceptional customer service in a fast-paced environment
- One or more (1+) years of experience working within ServiceNow
- One of more (1+) years of experience maintaining, configuring, and supporting conference room and collaboration technology, including video conferencing equipment, displays, and connectivity
Physical Requirements
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
CalPERS
SMUD is a CalPERS agency. As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit www.calpers.ca.gov.