Title: Journey Enterprise Technology Engineer
Sacramento, CA, US, 95817-1899
Minimum Pay Rate: $118,726.40
Maximum Pay Rate: $157,310.40
Civil Service Status: Civil Service
Apply by Date: 05/06/2026
Posting Type: Open
The Journey Enterprise Technology Engineer will assist in the support, maintenance and design for SMUD's enterprise Mail and Active Directory. This position requires experience in large-scale systems design, integration and installation including a strong in-depth working knowledge of endpoint management, desktop/mobile application management, load balancing/high-availability, system security, networking principles, DNS, various scripting methods, SQL, and PowerShell.
This position may require after hours on-call support and escalation.
We are posting this opportunity for the Journey Enterprise Technology Engineer along with our Senior Enterprise Technology Engineer level position. The department will be filling one position at either of those levels. If you are interested in the Senior Enterprise Technology Engineer position, you will need to apply to that position separately.
Official SMUD Classification: Enterprise Technology Infrastructure Specialist Journey
Purpose
To perform technical system support and maintenance for SMUD's corporate-level distributed computing infrastructure in the areas of system design, development, installation, operation, maintenance and support to ensure SMUD's use of technology supports its current and future business practices.
Nature and Scope
This classification is comprised of two levels: Level "E" is the entry-level where incumbents are provided formal training and/or certification for progression to the journey-level of the classification. The incumbent is promoted/progressed to the journey level "J" upon successful completion of all training and/or certification requirements for the classification. Incumbents hired at the entry-level are required to successfully progress to the journey-level within 18 to 60 months, depending on the length of the training and/or certification program. If an employee is unsuccessful with progressing to the journey-level they will return to last class held or separate from SMUD.
Duties and Responsibilities
- Serves on multi-departmental networking computer projects by planning, designing, developing, implementing and maintaining a network infrastructure including backup and recovery, physical and logical network design, network topology, network architecture, security architecture and corporate server complex architecture; assisting in identifying and defining corporate level network computing projects; defining functional system requirements and specifications; developing technical standards and procedures; developing the system design; developing system and user acceptance tests; installing and integrating systems; performing post-implementation reviews; and providing technical consultation and solutions for technical issues. To support SMUD's strategic information technology goals and direction while ensuring an efficient, stable and secure network infrastructure is available to all SMUD business units.
- Analyzes the need for new hardware and software systems, upgrades and modifications by evaluating the effectiveness of the current systems; analyzing networking operating system software and related hardware performance and capacity utilizing software and hardware tools; conducting feasibility studies; defining user and system requirements; preparing procurement and bid documents; designing modifications; addressing integration issues; and implementing new software/ modifications. To ensure SMUD's distributed computing environment meets and serves SMUD's current and future business needs.
- Supports the overall effectiveness of the use of the network infrastructure by offering technical expertise and leadership on network systems; providing network consultation; solving a variety of complex networking design, operational and maintenance problems using unconventional methods; troubleshooting user obstacles; and providing 24-hour on call support to departments. To ensure SMUD's network systems are readily available and accessible to system users.
- Assists in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and schedule as outlined in the project plan/contract. To support the overall achievement and completion of department projects.
- Performs related duties as required.
Required Education
- High School diploma or equivalent
Required Experience Qualifications
- Three or more (3+) years of progressively responsible relevant work experience in the areas of system planning, design, development, test, implementation, maintenance in a network based computing environment including utilizing network topologies and architectures for multi-vendor, multi-protocol networks.
Required Licenses/Certificates
- Certificates in information technology and/or a products/technology related field from education institutions or vendor certified programs.
Knowledge Of
Skills To
Identify and assess training needs for staff; interpret SMUD policies, procedures, system requirements and/or other special agree- ments; compile and prepare technical, statistical and/or analytical reports; analyze complex issues and develop/implement resolution alter- natives; analyze procedures/systems and develop/implement operational improvements using information technology systems software, tools and processes; analyze situations, documents and data for conformance to established policy and procedures; interpret, analyze and apply pertin- ent policies, procedures, regulations and requirements related to information technology projects; utilize logic and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams specifications, program languages and contracts; schedule and prioritize own work assignments to meet expected timeframes; serve as reference person for other employees; plan, develop and implement automated solutions for business functions; stay abreast of new IT technology, tools and methods to develop and support business practices; write systems specifications, functional specifications and requirements and documentation; explain complex technical issues to non-technical personnel; work independently with little guidance and/or effectively as part of a team; prepare procurement documents; conduct feasibility studies; lead small projects; safety policies, practices and procedures; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctua- tion and vocabulary standards; utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.
Desirable Qualifications
- Experience designing, planning, configuring, installing, and managing enterprise mail and active directory solutions that will be leveraged by an enterprise workforce.
- Experience with Azure AD, SSO, managing conditional access and external identities.
- Knowledge of Microsoft 365 product suite and management of O365 Tennant.
- Ability to collaborate on the development and implementation of enterprise modern endpoint management platform standards.
- Ability to act as a liaison between vendors, SMUD support center/helpdesk, project teams and business partners to resolve complex system problems as needed.
- Ability to translate business requirements into technical specifications.
- Experience in all phases of the development lifecycle, including use of formal requirement documentation and procedures, formal testing methodologies, implementation strategies, and monitoring techniques.
- Must be committed to incorporating security into all decisions and daily job responsibilities. This includes maintaining the security and integrity of critical data by ensuring compliance to IT security procedures and standards, and implementing proper controls.
- Demonstrable success and focus in delivering the highest, most consistent level of customer service to our customers and business partners.
- Ability to contribute to developing planning methodologies for performance, capacity and security.
- Experience with Enterprise Systems Troubleshooting and Support Resolution, Including use of Support Tickets.
Physical Requirements
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
CalPERS
SMUD is a CalPERS agency. As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit www.calpers.ca.gov.