Title:  SAP Customer Applications Technology Analyst (Extended Deadline)

Department:  Unified Communications, Corporate Network & Data C

Sacramento, CA, US

Category:  Information Technology/Telecommunications

Minimum Pay Rate: $107,856.00 

Maximum Pay Rate: $142,920.00 

Apply by Date:  

Posting Type: Open 


You will be joining a team of enterprise technology analysts working in a fast paced and dynamic work environment dedicated to leading edge SAP, CRM, and Smart Grid applications specifically related to the SAP utility industry solution IS-U CCS and other enterprise applications. We are responsible for the design, configuration, operation, maintenance, and enhancement of these enterprise applications to ensure that they are reliable, accessible, and meet the needs of the business units that we support.


SMUD's IT department has frequently been named in ComputerWorld's top 100 best places to work in IT and is also one of the Sacramento area's top employers. We are looking for individuals with an SAP configuration background who are adept at managing concurrent assignments, of varying complexities, and who can effectively work both independently or in a team while being open to learning new technologies and acquiring new skill sets.


This position requires the knowledge, skills, and ability to:

  • Analyze business processes and match user requirements to system capabilities
  • Develop specifications; develop testing criteria and conduct testing
  • Determine system integration points and resolve moderately complex technical issues
  • Establish and maintain effective internal/external working relationships and work effectively in diverse teams
  • Be flexible and open to change, results oriented driven
  • Effectively communicate in large group settings and be able to achieve consensus
  • Analyze procedures and systems to evaluate and resolve technical issues
  • Develop and implement operational improvements


NOTE: SMUD cannot sponsor visas for this position at this time.


Open until filled - This posting may close at any time without notice after 5/23/2023 so you are encouraged to apply early.


Performs specialized business process and technical support utilizing SMUD various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectively meet the needs of the business unit overall.

Nature and Scope

This is the journey level within the Enterprise Technology Analyst class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technology Analyst as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technology Analyst in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technology Analyst is done through a competitive process.

Duties and Responsibilities

  • Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners.
  • Documents business processes and transaction steps; defines codes and values; addresses integration issues.
  • Develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
  • Analyzes the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.
  • Leads user group forums; performs workflow and process analysis; identifies impacts to business processes.
  • Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
  • Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training.
  • Establishes training needs and develops training materials; conducts classroom and on-the-job training.
  • Troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
  • Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
  • Selects, or assist in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results.
  • Administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
  • Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects in accordance with established task objectives and schedules as outlined in the project plan/contract.
  • Performs related duties as required.

Required Education

  • High School diploma or equivalent

Required Experience Qualifications

3 or more (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.

Knowledge Of

Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

Skills To

Analyze business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams.

Desirable Education

A Bachelor’s degree from an accredited college or university with major course work in computer science, MIS or a related field is desirable.

Desirable Qualifications

The ideal candidate will have 3 or more (3+) years of SAP configuration and related project experience.


Education: BS degree from an accredited college or university majoring in Computer Science, MIS or a related field. If no degree, 7 years of related experience is required.


Desirable skills and experience include electric utility experience using and supporting any of the following systems:

  • SAP C/4HANA (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
  • SAP ECC 6.0, EHP7 or higher
  • SAP CRM 7.0, EHP3 or higher
  • IS-U CR&B, including:
    • Device management
    • Rates and pricing
    • Billing and invoicing
    • Bill print
    • Workflows
    • Fl-CA
  • Knowledge of master data components and how they relate to the lifecycle of the business partner
  • OpenText Document Presentment
  • Smart meters and/or the Itron Networks UIQ and HCM products
  • Itron Meter Data Management System (MDMS) IEE 9.0 or higher
  • MDUS/ISAIM EhP7 or higher
  • Prior experience defining, implementing and supporting enterprise applications that require moderately complex integrations to one or more systems, including the use of XML/EDI and Web Services.

Required Licenses/Certificates

Certification in IT, or related field is desirable.

Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.
Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.


Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. 

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification.  As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.


Remote Work:

This position may be eligible for SMUD's remote work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.


Questions?  Email SMUDRecruiter@smud.org

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID:  203

Nearest Major Market: Sacramento