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Title:  Security Operations Dispatcher

Department:  Security Operations

Sacramento, CA, US, 95817

Category:  Miscellaneous

Minimum Pay Rate: $28.40 

Maximum Pay Rate: $34.72 

Apply by Date: 03/30/2023 

Posting Type: Open 


Under direct to limited supervision, operates the Security Operations Center (SOC) in support of Security Operations’ day-to-day activities and Critical Infrastructure Protection (CIP). Simultaneously use a multi-channel radio console, computer terminal, multi-line telephone system. Answer SMUD’s emergency 5911 line and initiate proper response for emergency and non-emergency situations in conjunction with established security procedures and protocols. Disseminate critical information from various sources to field personnel and outside emergency personnel. Receive trouble calls from both external and internal customers regarding assistance, service, and emergencies. Maintain routine logs and regulatory records in compliance with rules set forth by federal regulatory agencies including, but not limited to: NERC, FERC, and the NRC. Monitor fire alarm and building maintenance alarm systems and notify proper facilities personnel or proper fire department as required. Monitor distress and CSC emergency incident notification system and dispatch field personnel as required. Monitor security alarm alarm systems at various SMUD facilities and dispatch field personnel as required. Support SMUD’s Grid Assets, Distribution Services Operations (DSO) and Power Systems Operations (PSO) and log their respective personnel’s entries/exits into SMUD facilities, including substations.  

Nature and Scope

This class is assigned to the Security Operations Center. Incumbents in this class exercise judgment in evaluating and interpreting calls for assistance and taking appropriate action. Security Dispatchers assist in the implementation and management of the business unit Critical Infrastructure Protection (CIP) Physical Security goals, including operating as the main repository for information regarding entry and exits of SMUD personnel/visitors into facility transmission and distribution substations. Provides technical and functional expertise to the business unit, and assist in managing technology, design, development, implementation and maintenance activities to attain business unit and SMUD Physical Security priorities, goals and objectives.

Duties and Responsibilities

  • Ensure Security Operations meets compliance requirements for CIP-006 by monitoring the Physical Access Control System (PACS) for unauthorized access attempts, forced door alarms, propped door alarms and anti-tailgating alarms. Coordinates efforts to maintain service levels and minimize risk to core business unit operations.  
  • Document events and alarms in accordance with CIP-006 regulatory requirements and standards. Monitor and manage the visitor control program for entry into any Physical Security Perimeter (PSP) in accordance with CIP-006 requirements. Assist with the Physical Access Control System (PACS) annual maintenance and testing program. Report failed/defective equipment to Security Operations Supervisor for repair and generate any corrective actions to replace the faulty equipment.
  • Operate and monitor a wide range of moderately complex computer driven equipment PACS, C&K system, computer aided dispatching software, and other Security Systems such as fire systems, security alarms, closed circuit television, and building automation alarm systems; recognize the different alarm signals and identify the violation/problem/entry in order to ensure safety of staff, the public, SMUD facilities, equipment and dispatches services appropriately.
  • Conducts notifications to the entire organization and/or emergency callouts for Safety/ Security concerns to protect the life and welfare of employees and the public via the Emergency Notification System (ENS). Conduct regular testing of SMUD’s Emergency Notification System (ENS), log and report deficiencies with the system or procedure. Prepares reports, statistics and other information relating to the operations of the unit to which assigned.
  • Monitor and operate SMUD’s emergency 5911 line. Acts as a liaison for incoming emergency and non-emergency calls, contacts and coordinates with police, fire and EMS in emergency situations. Dispatches Asset Protection Officers or other SMUD personnel using two-way radio or telephone. Utilize communication, customer service skills and sound judgment to determine appropriate actions to be taken to resolve situations. Maintains logs to record information such as emergency actions, messages, daily service requests, alarms and other activities in accordance to procedural requirements.
  • Audits reports, logs and activities prior to the end of shift to ensure on-coming Dispatcher, Supervisor and shift personnel have accurate information, status sheets, logs, schedules, notes etc. Conducts quality control checks of work performed by all shifts in order to maintain accuracy, accountability and consistency. 
  • Promotes partnerships across SMUD business units; ensures coordination of goals and objectives to support overall Physical Security Critical Infrastructure Protection compliance.
  • Notify the appropriate Director, Manager, Supervisors and/or SMUD emergency response personnel of critical conditions on a 24-hour basis.
  • Use terminology, standardized codes, language and abbreviations when writing and dispatching information in order to ensure clarity of information and uniformity of communications.   
  • Security Operations Dispatchers are responsible for the intake, assessment and prioritization of security and safety related calls and alarms and directing the Security Operation or other emergency response personnel actions.

Required Education

High School Diploma or GED.


Before appointment: Background investigation and initial drug screening. Criminal history checks to include DMV, FBI, DOJ, or others are required. Maintain all training and qualifications requirements for the job classification. 

Required Experience Qualifications

A minimum of 2 years of public safety dispatching or security dispatching experience OR completion of an approved 9-1-1/Dispatch Certificate Program OR two years’ experience as a first responder (police officer, fire fighter, emergency medical technician, or military) OR an approved equivalent combination of training and experience.

Knowledge Of

Criminal law, civil laws, SMUD Administrative Polices and Management Procedures related to physical security and the physical security program in support of protecting Bulk Electric System BES Cyber Systems as required by NERC Standard CIP-006, that apply to SMUD Security Operations including security plans; maintenance/testing procedures and visitor control program for security equipment; basic security methods and procedures including basic report writing, dispatching policies and procedures relative to security or law enforcement; computer systems, computer aided dispatching, multi-line telephones and related electronics.

Skills To

Make appropriate decisions and determine problem solving actions in crisis or emergency situations; make decisions rapidly and independent of direct supervision, deal courteously and effectively with employees and the public; identify and analyze unusual circumstances and/or emergency conditions and respond accordingly; communicate clearly and concisely both orally and in writing; effective listening; making appropriate decisions based on a limited amount of information; use computer/keyboard devices to retrieve and/or enter information; follow verbal and written directives; work in a corporate environment with customers and employees; operate a multi-channel radio and multi-line phone system; access and use a variety of computerized databases including computer aided dispatching software. Ability to: Work effectively under high pressure and demanding conditions; maintain emotional control and function effectively during an emergency or crisis situation; write legibly; read, understand and interpret moderately difficult to complex written information e.g. standards, policies, procedures, regulations etc.; work independently with minimal supervision; exercise good judgment in the safeguarding of confidential or sensitive information; perform detailed work with a high degree of accuracy; memorize, retain and accurately recall information; adapt to constantly changing situations and effectively take appropriate action; organize, prioritize and adapt reasonable response actions to changing situations; operate a multi-line telephone system, appropriately directing and answering multiple incoming calls; compose written materials of moderate to complex difficulty on various subjects for various levels of readership. Type at an adequate speed to perform the necessary job requirement; work irregular hours including holidays, and weekends; establish and maintain courteous and effective working relationships.

Desirable Qualifications

  • Prior Security/Law Enforcement dispatcher/monitoring experience.
  • Prior 911 dispatcher experience or training

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.


Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.

Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.


Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.


An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.


SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.


Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to


On-site Work

This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks.


SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID:  292

Nearest Major Market: Sacramento