Title:  Senior Enterprise Technology Analyst

Department:  Real Time Applications

Sacramento, CA, US, 95827-3824

Category:  Information Technology/Telecommunications

Minimum Pay Rate: $122,028.00 

Maximum Pay Rate: $161,628.00 

Civil Service Status: Civil Service 

Apply by Date: 09/29/2023 

Posting Type: Open 

Hiring Manager: Michael P Witter 


This position serves as a senior leader and technologist for SMUD's ADMS and OMS systems as well as their related projects. Additionally, the position leads and provides guidance to the technical teams that support those systems to ensure the stable, secure and performant operation of those systems.

This is a primarily on-site position.


Provides advanced specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectively meet the needs of the business unit overall; serves in a lead role in one or more specialty areas on a regular basis.

Nature and Scope

This is the senior level within the Enterprise Technology Analyst class series. This class is distinguished from the journey level Enterprise Technology Analyst by the higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge required, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. The Senior Enterprise Technology Analyst often is relied upon to be the lead person in a given specialty area and will demonstrate a good working knowledge regarding enterprise application systems. Advancement to the Principal Enterprise Technology Analyst level is done through a competitive process.

Duties and Responsibilities

  • Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners.
  • Documents business processes and transaction steps; defines codes and values; addresses integration issues.
  • Develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
  • Analyzes the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.
  • Leads user group forums; performs workflow and process analysis; identifies impacts to business processes.
  • Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
  • Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training.
  • Establishes training needs and develops training materials; conducts classroom and on-the-job training.
  • Troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
  • Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
  • Selects, or assist in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results.
  • Administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
  • Performs or assists in the preparation of procurement or bid documents, the evaluation of proposals, and the recommendation of awards to contractors or vendors.
  • Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects in accordance with established task objectives and schedules as outlined in the project plan/contract.
  • Performs related duties as required.

Required Education

  • High School diploma or equivalent

Required Experience Qualifications

  • 5 to 7 years of progressively responsible relevant work experience supporting business units/departments utilizing enterprise application systems and business analysis, process design, configuration, testing, documentation and implementation.

Knowledge Of

Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; advanced applications of implementation strategies; advanced concepts of the system development lifecycle; complex concepts of data modeling, report design, data maintenance and retrieval; techniques and practices for resolving complex technical issues; complex computer systems and resources, electronic records, and database administration functions; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

Skills To

Analyze business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderate to complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare technical, statistical and/or analytical reports and presentations; write new and revised policies and procedures; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; stay abreast of new IT technology, tools, and methods to support and develop business applications; utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams.

Desirable Qualifications

We desire at least 5 years of technical experience spanning the following areas:

  • VMware support and administration, (vCenter, cloning, snapshots, etc.)
  • Understanding of Firewalls and Networking fundamentals
  • OSII Virtuoso/Maestro distribution model imports from GIS or experience migrating geospatial models to other systems
  • Oracle and SQL Server support (building complex SQL, views, tables, query tuning, stored procedures)
  • Experience leading or managing technology projects
  • Experience with Active Directory administration and support
  • Experience defining, implementing and supporting enterprise applications that require moderately complex integrations to one or more systems; including the use of XML/EDI and Web Services.
  • Strong analyst skills
  • Strong troubleshooting skills
  • Complex systems support and administration
  • GIS model understanding, migrations and integrations
  • Application and integration design, development and support (using C#, C, python, etc.)
  • Administration and support of Windows servers, Windows workstations and enterprise critical applications in a 24/7 support role: analyze data integrity of systems; provide support for upgrades, patch and update systems; in addition, troubleshoot and resolve system problems to maintain system reliability
  • Server and workstation hardware maintenance and support, and trouble shooting.
  • Experience in creating test plans and test scripts, and extensive experience in executing end-to-end test scripts


Desirable skills and experience include electric utility distribution experience utilizing and supporting any of the following:

  • OSII Monarch Platform Support and administration (SCADA, advanced apps, Chronus, etc.) or comparable OT type applications
  • Understanding of Distribution SCADA and communications
  • Maintenance and support of ADMS/OMS (Advanced Distribution Management System/Outage Management System) integrations
  • Experience supporting Operation Technology systems such as ADMS/OMS/EMS
  • Experience with Smart meters and Silver Spring Networks AMI (Advanced Metering Infrastructure) Integrations or comparable integrations
  • Understanding of Meter Data Management Systems or comparable
  • Experience with MongoDB and/or Cassandra database support

Required Licenses/Certificates

Certification in IT, or related field is desirable.

Sacramento Municipal Utility District (SMUD) - Who We Are 
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. 
Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations. 
California Equal Pay Act 
Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation and will be based upon the candidate's qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.    
Our Commitment to Diversity & Inclusion 

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification.  As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance. SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?  
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49ers aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few. 



This role will be an on-site role that will require being in person at one of SMUD's campuses daily to complete work tasks.  

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID:  784