Title:  UX Designer

Department:  Digital & User Experience

Sacramento, CA, US, 95817-1899

Category:  Communications/Public Relations

Minimum Pay Rate: $95,340.00 

Maximum Pay Rate: $126,276.00 

Apply by Date: 11/30/2023 

Posting Type: Open 


This position intends to fill a limited term position. 


The Work you'll Do:
You are the voice of our customer. In all of your interactions - with planners, product owners/managers, operations, developers, leaders and more - you'll advocate for what our customers want, need, and expect from the digital experiences you create. You're innovative, quick-thinking, and eager to learn more about what's happening in UX and energy technology and continually evolve your approach. 


With solid UX design skills, methods and tools, you’re gifted at making the complex clear with your deliverables. You are confident presenting to stakeholders using persona storytelling to build stakeholder empathy, align to business goals and finalize design with a shared vision.


Our ideal candidate will have delivered highly engaging, end-to-end cross-channel, brand-seamless experiences leveraging highly complex integrated backend enterprise, cloud and SaaS integrations.


The Team:
The Digital & User Experience (DUX) at SMUD is made up of a talented set of people with specialties in UX/UI design, user research, analysis and reporting, content, digital engagement and marketing technologies. We design and enhance experiences for inbound and outbound digital channels supporting agile product teams within an enterprise portfolio delivery organization. We also manage the day-to-day operations for email, SMS, corporate, marketing and SaaS website content management.


Official SMUD Classification: User Experience Specialist (Journey)


This posting may close at any time without notice after Thursday, November 30th, 2023.  For immediate consideration, applicants are encouraged to apply early.


Assumes responsibility for the development and implementation of UX strategies, foundational technology and tactics across SMUD's digital channels to support our customer experience goals and 3 year operational plans; responsible for adoption, engagement, satisfaction and retention of digital tools.

Duties and Responsibilities

  • Performs a variety of functions to support new development, enhancements, overall performance or maintenance of internal and external digital channels and systems including corporate and transactional websites, Intranet and applications, third-party SaaS solutions, email, SMS and social media.
  • Ensures that our digital channels meet SMUD's business goals, brand, strategic and legal requirements.
  • Adheres to department workflows or processes to assure quality prior to delivery or deployment; ensures all deliverables are tracked, reviewed, tested, approved and delivered on schedule; resolves issues related to the design, functionality, development or content for digital channels; develops recommendations and produces associated deliverables for architecture, user flows, design, analytics tracking and content.
  • Provides setup, support, installation and/or ongoing operations and maintenance for tools such as CMS/CX experience management platform, digital asset management, email campaign and other management tools.
  • Identify opportunities to expand self-service utilization and functionality, personalization to key customer segments and content engagement through the use of qualitative and quantitative customer insights such as feedback surveys, market research studies, task or intent surveys, usability testing, A/B or multivariate testing and customer service calls.
  • Coordinates content, design, or technical functions needed to support key campaigns, 3 or 5 year strategic goals or user experience strategy working with other Digital and User Experience staff and other business unit partners.
  • Continually updates, maintains and communicates changes to affected work areas in a timely manner.
  • Oversees and guides the user experience implementation of third-party tools and SaaS solutions to ensure a seamless, personalized and mobile-friendly experience is achieved.
  • Works as a subject-matter expert in a specialized channel or discipline and helps Strategic Planners, Marketing or other departments develop ideas, creative solutions and refine strategies and business plans for achieving value and ease of use for our digital customer.
  • Communicates and interprets industry trends, impacts, and early warning signals of customer issues and expectations; develops strategies for dealing with these; understands implications of external situations, internal impacts and events.
  • Compiles data from various sources to assist in developing, monitoring, reporting and analysis of performance measurements, metrics, and KPI's to monitor effectiveness and communicate progress of adoption, engagement, satisfaction, usability and retention goals.
  • Performs related duties as required.

Required Education

  • A Bachelor’s degree from an accredited college or university with major course work in design or digital media, user experience, human factors/information design, marketing or a related field or equivalent experience.  If no degree, a minimum of 7 years of relevant experience is required.

Required Experience Qualifications

  • Three or more (3+) years of progressively responsible relevant experience working in a digital, web or user experience department focused on UX or channel management and operations.

Knowledge Of

Methods and techniques of user experience or user interface design, research or architecture, effective digital or web operations, development, and design; principles and practices of visual, interaction or information design pertinent to web, mobile, platform development or enhancements; methods and techniques used in tracking performance and utilization of digital channels; marketing principles and practices; content and SEO practices; HTML/HTML5, CSS/CSS3, JavaScript, principles of contract administration and vendor management; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; principles of business letter writing and basic report preparation; English usage, spelling, grammar, and punctuation.

Skills To

Plan the efficient use of SMUD's digital channels; establish and maintain an effective tracking system for performance and utilization; interpret and apply technical material to the user experience design of SMUD web sites; understand utilization performance measures, metrics and industry trends; work with individuals or a team to create digital content; monitor best-in-class digital experiences; share utility trends, anticipate, identify, and resolve problems; plan and organize work to meet changing priorities and deadlines; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; prepare clear and concise reports; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Qualifications

  • Knowledge of UI/UX best practices for software/platform application design, interface design, web development practices and technologies/web services, SDLC, Lean Management, agile, scrum related best practices.
  • Experience with ERP business management application software environments, specifically SAP CRM or designing for SaaS feature integration.
  • Utility or energy industry experience is a strong plus.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.


Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. 


An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification.  As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.


SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.


Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.


Hybrid Work

This position is currently required to work on campus at SMUD a minimum of one day per week.  SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis. 

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID:  915